Matthew Clifford: in Tarzana, CA

Provided direct support to Commercial Account Managers in servicing clients’ insurance accounts, verifying payments, evidences of insurance, and accurately processing policy and endorsement data Coordinated claims and loss control measures with clients, specifically focusing on expressive customer service to develop rapport and sustain ongoing business relationships Designed and maintained detailed customer information database, resulting in increased coordination between account managers and assistants

Operated, inspected and maintained F-15 avionics test stations in direct support of mission readiness Isolated, identified and repaired discrete electronic component malfunctions Supervised and trained apprentices, focusing on team-oriented communication and effective problem solving, both personally and organizationally Deployed in support of Operation Iraqi Freedom and received Honorable Discharge following completed enlistment Secret Security Clearance still possessed, active and available

Assisted customers with sales utilizing expert and direct knowledge of products Visually merchandised by designing and implementing creative store displays Organized events and participated in store activities throughout the region, engaging and giving back to the local community, directly resulting in increased store profitability

Routinely assisted customers with sales, offering exceptional individual customer service and utilizing upselling techniques to increase store conversion rates Restocked merchandise, visually recovered store for next-day operations, operated point-of-sale system, and recognized for highest rate of new credit card and reward program enrollments Continually oversaw entire store reorganizations, specializing in designing and implementing creative window displays