Matthew Lynn: Southeast Territory Sales Manager in Woodstock, GA

In my role as a Dealer Service Representative I effectively communicate with dealers and end consumers to troubleshoot technical issues for our Husqvarna and GasGas ebikes. Using our CRM system, I manage all US technical, dealer, and customer service interactions, documenting and reporting issues to the parent company for collaborative solutions.

In my role as a Sales And Service Specialist at Blue Mountain Bikes, I assisted customers in making informed purchasing decisions, performed maintenance on bicycles, and addressed customer feedback to ensure satisfaction. I managed inventory levels, created POs for outside venders and received products into our point of sale system.

In my role as a Property Maintenance - Shuttle Driver at Mulberry Gap - Adventure Basecamp, I was responsible for maintaining all property aspects, ensuring customer satisfaction, and stocking facilities to enhance the customer experience.

• Introduce the first electric balance bike category to established dealer network that includes OEM Motorcycle and Bicycle retailers. • Maximize market growth and penetration through prospecting dealers and finding strategic partners for growth. • Work with dealer network and represent StaCyc at Demo Events to help teach kids how to ride StaCyc products. • Educate dealers about products through training and help them see the vision of our core mission. • Achieved 100% Dealer Growth rate in metric OEM dealer channel and 93% to region sales goals across Powersports/HD/Bike channels from June to December.

• Led seven independent sales representatives to develop eastern region and achieve sales targets • Prioritized and allocated resources to attract and retain dealers • Managed the development of and adherence to Region's operating income goals • Developed a sales growth plan with Sales Reps and executed strategies to meet or exceed the plan

• Oversee and manage all aspects of sales and dealer development activity for the Southeast U.S. • Provide sales, technical, and warranty support for dealers via phone, email, and onsite visits. • Maintain company assets including transportation vehicles and demonstration vehicles. • Manage and foster positive relationships with Alta dealers, ensuring confidence through consistent communication via email, phone, onsite visits and Demo Activations. • Govern the onboarding process for new dealers utilizing online platforms and in-person training resources • Define and contribute process, program, and product improvements with Alta HQ to increase efficiency along with customer and dealer satisfaction

• Specialized in welding, manufacturing, and machining projects for various industries. • Created prototypes and custom works for clients, also produced thousands of finished pieces for industrial applications ranging from Construction to Heavy Equipment. • Use welding, machining, and hand tools to complete projects on time for customers.

• Oversaw daily store operations while focusing on sales, and obtained a 25% increase in sales in less than a year • Managed customer relationships, social media marketing, and vendor communications

• Introduced innovative products and supported growth of clients through communication and needs assessments • Achieved 22.8% growth of assigned territory in 2012, exceeding company goal by 17.8%