Matthew Poole: Supervisor in Turlock, CA

Maintain hygienic environment by adhering company's health/safety procedures within the restaurant. Oversee food preparation, presentation, and storage to ensure compliance with food health and safety regulations. Streamline and steer the process of ordering food and beverages timely. Develop and strengthen long- term professional relationships with owners, guests, and staff. Interacted with customers to provide answers/information for questions. Receive and address client concerns. Render expertise in screening, interviewing, hiring, and training restaurant staff. Monitor the restaurant's cash flow and settling outstanding bills.

Provided excellent wait service to ensure satisfaction. Took customer orders and delivered food and beverages. Tasked with making menu recommendations, answering questions, and sharing additional information with restaurant patrons. Trained and developed new servers with a focus on improvement at individual and group levels.

The Ranch at Laguna Beach/Harvest, Laguna Beach, CA Hotel Irvine/Eats Kitchen and Bar, Irvine, CA Led servers work in every aspect of guest service. Followed all food safety and hygiene standards; ensured cleanliness at all time. Used knowledge of the menu and bar list to help new staff with any questions about dishes and describing them to guests. Assisted guests with making food choices and taking their orders to the kitchen staff. Held responsible for training new servers in the standard operating procedures of the establishment and the unique style of the restaurant.