Merissa Pence: in Los Angeles, CA

• Oversaw the two highest volume stores in the company: Manhattan Beach and Century City locations • Assessed daily and monthly sales to ensure that employees were meeting company sales goals • Ensured all associates and customers were fully educated on our brand and other brands we carry in-store • Oversaw entire sales staff, 20+ sales associate and responsible for all HR duties

• Coordinated and supervised the day-to-day sales team • Managed risk, physical security, cash controls, customer service issues and inventory • Led, directed and motivated the sales team to meet and exceed daily, monthly and yearly sales goals • Measured KPIs and analyzed data ensuring compliance to business objectives, policies and procedures

• Oversaw the customer experience, training and development of the store staff • Provided top customer service skills at the Century City Location • Coordinated daily cash reconciliations and assisted with store operations • Met profitability expectations for the store in sales, payroll, shrink and conversion

• Supervised all customer service, merchandise displays, employee training and merchandise stock • Assigned employees to specific duties to meet the needs of the business • Recruited, interviewed, hired, trained and evaluated company sales • Organized and maintained ecommerce returns and maintained strong customer service skills

• Prepared media kit for distribution • Contacted bloggers and local newspapers for advertisement opportunities • Organized and prepared direct and in-direct marketing plans for events and company awareness • Updated all social media outlets daily

• Organized and prepared strategic marketing plans • Planned celebrity product placement for Blonde Ambition, Backstage, Ivy Kirzhner, Eleven Paris, Miezko and Dr. Scholl’s • Updated social media sites with brands product information • Prepared product samples to be distributed to stylist and celebrities • Conducted merchandise pull sheets for all celebrity stylist