Michelle Roh: Team Lead in Buena Park, CA

* Actively communicated with customers and ensured customer satisfaction by listening to their concerns and offering feedback * Demonstrated efficiency in procedures involving receiving, marking, and checking in merchandise * Helped build the team by training newly hired employees with operating cash registers, fitting rooms, and floor support and promoting the company culture to staff members * Brought order in the working environment by supervising floor support * Consistently kept the sales floor organized and clean

* Assisted the Development team with planning a wide range of events for a variety of clients * Developed relationships with corporate partners for possible donor opportunities and fundraising events * Contacted organizations for outreach events * Promote efficient data collection by inputting data such as members' contact information and fundraising logistics into CiviCRM

Ensured smooth airline operations by correcting ticket reservation errors, booking passengers on last minute flights, and translating for passengers

* Scheduled delivery appointments by phone * Copied, filed, and organized important employee documents such as hiring and training forms and contracts making the search for specific documents faster and easier * Guaranteed efficient operation of the company by monitoring shipments through FACTS, a software that handles shipment and automates operations throughout the handling process, Transport Company Computerization Software (TCC), and Microsoft Excel

* Assisted Senior Loan officer by executing requests for documents such as tax returns, proof of income, and bank statements from clients by email so the Senior Loan Officer and real estate agents within the firm could fulfill their tasks * Organized contracts and client files by going through emails, printing, and copying contact information, tax returns, bank statements etc.