Michelle Roh: Team Lead in Buena Park, CA
Michelle Roh
Team Lead
Buena Park | United States
Skills
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Summary
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Activity
Projects
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Work experience
Urban Outfitters, Inc
Team Lead | 05/2018 - Current
* Actively communicated with customers and ensured customer satisfaction by listening to their concerns and offering feedback
* Demonstrated efficiency in procedures involving receiving, marking, and checking in merchandise
* Helped build the team by training newly hired employees with operating cash registers, fitting rooms, and floor support and promoting the company culture to staff members
* Brought order in the working environment by supervising floor support
* Consistently kept the sales floor organized and clean
San Francisco Baykeeper
Event Intern | 02/2019 - 05/2019
* Assisted the Development team with planning a wide range of events for a variety of clients
* Developed relationships with corporate partners for possible donor opportunities and fundraising events
* Contacted organizations for outreach events
* Promote efficient data collection by inputting data such as members' contact information and fundraising logistics into CiviCRM
Korean Air
Passenger Service Agent | 02/2018 - 05/2018
Ensured smooth airline operations by correcting ticket reservation errors, booking passengers on last minute flights, and translating for passengers
The Custom Companies
Office Intern | 06/2017 - 08/2017
* Scheduled delivery appointments by phone
* Copied, filed, and organized important employee documents such as hiring and training forms and contracts making the search for specific documents faster and easier
* Guaranteed efficient operation of the company by monitoring shipments through FACTS, a software that handles shipment and automates operations throughout the handling process, Transport Company Computerization Software (TCC), and Microsoft Excel
Landmark Trust Investment
Junior Loan Officer Intern | 05/2014 - 05/2015
* Assisted Senior Loan officer by executing requests for documents such as tax returns, proof of income, and bank statements from clients by email so the Senior Loan Officer and real estate agents within the firm could fulfill their tasks
* Organized contracts and client files by going through emails, printing, and copying contact information, tax returns, bank statements etc.
Education history
San Francisco State University
Bachelors of Science in Hospitality and Tourism Management | 2015 - 2019
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