Miguel Marquez: Customer Service Rep in Riverside, CA
Miguel Marquez
Customer Service Rep
Riverside | United States
Skills
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Interests
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Summary
Activity
Projects
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Work experience
American Bath Factory
Customer Service Rep | 01/2005 - Current
*Helped establish QA standards, tests, and control systems to monitor the quality of consumer goods.
*The lead customer rep for the QA and tech department, taking the highest amount of calls in the department.
*Initiate and follow-up on the corrective actions for sub-standard product
*Carefully explain all aspects to the solution for the customer's issues and can say no tactfully
*Processing a high volume of daily phone calls and emails from customers
*Creating cross sell and up sell opportunities
*Helped the company maintain an "A" rating with the Better Business Bureau by responding promptly to customer reviews.
Education history
Cabrillo College
General Ed | 2003 - 2004
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