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Miguel Marquez: Customer Service Rep in Riverside, CA

Miguel Marquez

Customer Service Rep
Riverside | United States
Skills

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Interests

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Industries
Bike
Lifestyle
Moto & Powersports
Music
Outdoor
Run
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HomeSummaryActivityProjectsWork experienceEducation historyConnectionsCompanies
Summary
Activity
Projects

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Work experience
Image American Bath Factory

American Bath Factory

Customer Service Rep | 01/2005 - Current

*Helped establish QA standards, tests, and control systems to monitor the quality of consumer goods. *The lead customer rep for the QA and tech department, taking the highest amount of calls in the department. *Initiate and follow-up on the corrective actions for sub-standard product *Carefully explain all aspects to the solution for the customer's issues and can say no tactfully *Processing a high volume of daily phone calls and emails from customers *Creating cross sell and up sell opportunities *Helped the company maintain an "A" rating with the Better Business Bureau by responding promptly to customer reviews.
Education history
Image Cabrillo College

Cabrillo College

General Ed | 2003 - 2004

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1501 Lincoln Blvd.#1014 Venice, CA. 90291