Nicholas Lilya: Returns Manager in San Diego, CA

• Ranked as Number 1 company salesman for 2019 exceeding $310,000 in company sales and showing exponential sales growth over 3 years • Responsible for managing all returns and exchanges while making decisions to keep the company and the customer happy • Responsible for managing the sales floor and motivating sales associates to exceed their daily sales goals for the day

• Ranked 9th in the company exceeding $250k in sales for 2018 • Send detailed weekly reports regarding store products and make merchandise decisions for the store. • Merchandising floor fixtures and counter displays to create an enhanced customer buying experience. • Understanding of retail software to manage inventory levels and communicate with company buyer. • Communicate with vendors and assist them with display setup and product placement. • Responsible for hiring and training over 20 new associates and key holders of the stores. • Delegate tasks and responsibilities effectively and consistently to 15 employees. • Supervise and motivate sales associates to exceed daily net sales goals and work as a team.

• Consistent top seller in company, easily exceeded $200k in yearly sales. • Ranked 12th sales associate out of 150 employees for 2017. • Have intuitive awareness of all customer needs and communicate effectively with other staff. • Excellent customer service skills that create a helpful and engaging environment for customers and staff.

• Worked one on one with special needs children diagnosed with Autism, ADD, Down Syndrome, and Cerebral Palsy. Instructed water sports and provided first aid immediately when needed. • Helped camp registration growth increase over 300%, growing from 5 to over 20 campers with special disabilities over the past four summers.

• Led 40+ campers per week in surfing, sailing, wakeboarding, snorkeling, and kayaking. • Supervised up to six counselors per week, acting as a camp manager to all staff.