Olivia Gonzales: in Carson, CA

(Remote) Analyzed and resolved 300+ business process tickets for Centric Product Lifecycle Management System, addressing • • reported issues across Gap Inc. brands (GAP, Old Navy, Banana Republic, and Athleta). Acted as the first point of contact for all incident and problem tickets, completing initial assessments and assigning • • tickets to appropriate developers within ServiceNow. Collaborated with cross-functional teams to troubleshoot and resolve defects and enhancements for Centric PLM • • System. Effectively communicated technical issues to stakeholders in plain language. • • Supported training, ongoing support, and communication efforts for Centric PLM System.

Managed the Product Lifecycle of Toyota and Lexus Vehicles (developing, updating, and tracking), including keeping • • the Product Planning and Inventory team current on overdue tasks and upcoming due dates. Created and maintained Bill of Materials (BOM) as needed by Product Planning and Parts Department. • • Re-designed and maintained an internal training website for Hawaii's Toyota and Lexus Dealers using Google Sites. This • redesign helped increase internal user traffic to the site by 80 percent. Maintained price lists, controlled files, and monitored vendor performance records in accordance with purchasing • • standards. Ensured compliance with the National Monroney Law by accurately creating vehicle window sticker specifications. • • Maintained an accurate record of all inventory items including item description, price, and location. • Partnered with Product Managers and Technical teams on identifying and addressing bug fixes and enhancements to • ERP System. Improved department productivity and functionality by facilitating training on the new Oracle ERP System for all • • department members. Participated in multiple phases of implementing a new Oracle ERP initiative and was progressively responsible for the • • project from the system integrator.

HI Remedy Intelligent Staffing Managed and updated vehicle information database, ensuring accuracy and completeness. • • Prepared essential documents (i.e: Sales Information Sheet, Inspection Sheet, and Suffix Table) for Product Managers, • facilitating efficient decision-making processes. Developed a Standard Operating Procedure for the Vehicle Distribution System (Oracle ERP), training team members • • accordingly. Contributed to the successful migration of vehicle data into a new Distribution System through effective planning and • • assistance in the process.