Oscar Vidales: in Norco, CA

Handle heavy volume of customer service calls daily. Place orders for both personal and corporate customers. Find strategic ways to divert customer cancellations and new ways to increase revenue streams. Import, generate, process, and print all orders including CV3 web-based orders using FedEx Ship Manager, UPS Ready Shipper & GSO. This includes supervising the warehouse staff and ensuring our 20,000 + orders that we ship out monthly go out smoothly and on time. Handle all E-commerce and Website management. Responsible for any new employee training, assisting the Customer Service Representatives with any questions or concerns that arise and responsible for administrative tasks which assist the General Manager. Manage a wine club that consists of over 15,000+ Members. Plan and organize wine tasting functions and events. This includes inventory and staffing, setting up promotions as well as new Wine Club member sign ups. Manage company wine shop. Assist customers selecting the best wines for themselves or for their special occasions.

Managed daily administrative operations of Office and Warehouse and maximized communication to ensure all major goals were completed in a timely manner. Placed orders for customers and handled all Corporate, Government, School, and P.O. accounts. Answered large volume of calls and emails daily. Used customer service skills to build effective customer relations and find positive solutions to customer complaints. Offered tech support over phone and via email. Handled some R.M.A., Accounts Payable/Receivable, Data Entry, and Charge-backs. Also helped run company’s Ebay Store which had a 98.9% rating and over 3000 sales.

Oversaw and managed the operation of a retail clothing store. Duties included hiring, scheduling and payroll. Ordering store merchandise and supplies. Keeping track of inventory and loss control/prevention. Responsible for meeting sales quotas, deadlines in marketing products, and thinking of strategic ideas to promote customer sales. Daily reconciliation.