Pamela Andresen: in San Diego, CA

•Developed total company business process enhancements. In partnership with 10 cross-functional leaders, enhanced processes to manage Category Reset Management, Ecommerce and Forecasting & Replenishment Capstone more efficiently. Resulted in role clarification, process/task consistency and efficiency among the cross-functional teams •Partnered in development and led execution of the category Annual Operating Plan resulting in IMROI and inventory goals above budget •Led a team that identified, solved and shared efficient core assortment management and inventory processes resulting in stronger instocks for new and promoted SKUs •Drove significant process enhancements to provide greater support for new format stores, Unleashed, and Ecommerce resulting in reduced inventory ownership and improved instocks

•Inspired a team to find solutions to improve performance in a down-trending market. Coached a team through analysis of pricing, assortment, merchandising, space and replenishment. Team responded with actions that led to achievement of IMROI targets •Planned and executed inventory management activities which drove sales, margin and operational results above budget •Managed the store and distribution center replenishment activities to put greater emphasis on visual representation, individual store and customer needs which led to a reduction in retail dissatisfaction •Responsible for identifying and driving key vendor strategic initiatives which drove improvements in inventory productivity and management

•Defined and led inventory and replenishment enhancements support special order, take-with and promotional instocks which drove sales and exceeded inventory objectives. Through strong partnership with retail leaders, created processes with customers top of mind. •Identify goals and implement end-to-end supply chain enhancements with key vendor partners driving YoY instock improvements, owned inventory reductions double digit market share growth •Led the creation of the retail supply chain manager role and process which allowed for dialogue and enhanced customer and store insights which drove faster response time for inventory issues •Develop 5 direct reports and a team of over 30 by coaching, mentoring, training and preparing team members for advancement while driving succession management processes

•Led a team which exceeded targets for inventory turns, return on space, in-stock, owned inventory, and at-risk inventory. Improved performance in top volume stores and SKUs and created strategies to mitigate risk with low performers. Results: Record in-stock contributed to financial performance of $10B in revenue •Directed a cross-functional team to identify and implement solutions to improve profitability. Implemented supply chain enhancements in TV and Appliance home delivery, special order and retail take-with. Reduced customer return rates, reduced replenishment costs and 15% year over year damage reduction •Identified and drove the opportunity for TV damage reduction resulting in 15% YoY damage reductions •Led the implementation of inventory forecasting and replenishment process to support the expansion of the Magnolia Home Theater business

•Created, developed and supervised the Inventory Innovation and Retail Support team. Drove inventory and logistics efforts to support unique store and product tests including BBY Express, BBFB, Licensed Product, Pentagon, Manhattan, and Bowdoin College. Results: Delivered strong inventory support and expense management providing test results needed to make future investment decisions. •Supervised a team that identified and solved merchandising performance issues. Improved inventory levels for drive times such as Back to School and Holiday through strong cross-functional partnership, goal identification, proactive planning and rapid response efforts. Attained promotional in-stock above 98% and base in-stock levels above 93% for focus categories, highest levels of any drive time •Managed the supply chain planning efforts to capture demand impacted by all competitor closures

•Drove continuous year-over-year achievement of inventory goals including: turn, shipping performance management and customer instocks •Partnered in the creation and implementation of a formal talent and succession management process for the inventory management organization. Utilized workforce planning, college recruiting and quarterly talent management discussions to stabilize succession management. Successfully advanced the development and careers of over 100 individuals and reduced turnover. •Participated in testing / rollout of new initiatives: End of life management. Dotcom, flow through, casepack optimization •Partnered with vendors and internal partners on collaborative planning forecasting and replenishment (CPFR), direct ship programs, lead time reduction, forecast/commit and receipt smoothing •Successfully launched the new Digital SLR category which drove significant increase in market share while turning inventory over 8 times •Represented inventory management in the

•Developed and led a team of 8 that exceeded inventory management goals for promotional instocks, new sku instocks, obsolete inventory and inventory turn •Developed and enhanced core assortment selection and inventory processes which improved margin rate and increased inventory turn while freeing capacity to focus on additional opportunities •Created and implemented a new replenishment system strategy for low velocity items •Actively pursued improvements in overall supply chain process from manufacturer to customer resulting in 60% reduction in shipping expense and improved instocks •Through strong partnership with retail, vendors and space management, successfully launched the new personal care product line which drove double digit margin growth for the category. •Co-managed the Retek (Oracle) implementation involving replacement of core inventory management systems

•Created the Dotcom customer return process including analysis and implementation with a third party •Analyzed and improved the order fulfillment process including forecasting, procuring and fulfillment •Analyzed, documented and communicated Returns, eShop, New Sku Processes •Identify fulfillment opportunities and work with cross functional teams to initiate solutions with the first third party distribution provider

•Invented, developed and implemented the ‘SKUs Primary Ordering and Replenishment Tool’. Developed a database tool to react to sales trends based on 1 day sales rates, quickly analyzing daily store/SKU sales to generate improved replenishment orders. Results: Increased in-stock by 22% in top volume stores and SKUs. •Created the rapid return process for music which led to inventory reduction of 15 days •Identified, analyzed, implemented solutions for supply chain opportunities. Partnered with internal and external vendors which optimized casepacks and reduced lead time

•Partnered in implementation of the E3 purchasing and replenishment solution. Driven by the need to replace legacy mainframe systems, planned, coordinated training and acted as the subject matter expert for the inventory team. Results were successful implementation with fully trained team and minimal in-stock disruption •Initiated and managed Video Game holiday inventory plan resulting in increased market share for constrained video game formats •Successfully worked with Video Game team on effective inventory allocations, open-to-buy management, promotional instock for all software, hardware and accessory items

•Participated in the creation of the new store opening process including: forecasting, replenishment and vendor management •Implemented and analyzed Customer Encountered Instock program which drove over 10% in improved customer instocks for new store openings •Managed the execution of new store inventory modeling. Identify areas for sales improvement and inventory reduction including reallocation of space within categories

*Implemented the transition of VHS to DVD *Helped to define and led the creation of inventory fundamentals, instock and reduction resulting in instock improvement of 12% *Drove the customer encountered instock program for the VHS team which included strong partnership with our strategic vendor partners

•Responsible for ordering over 500 items (perishable and non-perishable) from multiple vendors to ensure product has appropriate supply to provide meals for over 200 individuals •Prepared daily and monthly inventory financial reports