Pierre Jean Francois: in Los Angeles, CA

Increased membership upgrades by 40% in Q3 of 2020 helping the Membership Service department exceed the 75% membership upgrade target goal. • Processed over 50+ membership sign-up applications daily resulting in my warehouse being ranked number one in referrals in the Northeast. • Submitted requests for repairs and assisted in troubleshooting software and hardware issues on the computer and over the phone within the Major Sales department. • Outlined and reconfigured the layout of the Major Sales department to maximize efficiency and safety. • Attained Apple Specialist certification and trained new hirees on Major Sales department procedures, new products and technologies.

Conferred with clients by telephone or in person to design their living space and schedule delivery and installations of appliances and furniture. • Worked independently to receive, unpack and issue sales floor merchandise. • Worked daily with management to plan merchandise layout of the store. • Processed all customer transactions including cash, debit cards, and credit cards on POS system.

Scheduled television, audio equipment and appliance installations and consultations for clients and businesses in the Home Theater department. • Worked within client's budget to deliver excellent service and recommendations specific to their needs. • Sold an average of 5 televisions every day along with audio products and necessary accessories.