Priscilla Tran: E-Commerce Specialist in Los Angeles, CA

- Maintain and monitor logistics and analytics for two separate clothing brands, Hayden Girls and Sophie & Hailee - Conduct weekly reports to management regarding gross sales, total sales, and net sales - Create a marketing calendar regarding promotions, discounts, and branding on a quarterly basis - Oversee online orders and process returns or exchanges from Shopify - Act as customer support and respond to inquiries and issues through via email and social media - Resolve post-order issues such as returns, replacements, delivery status, and back-orders - Upload product listings which consists of adding all photos product descriptions, barcodes, and SKUs - Update the website on the back end such as creating new collections and consolidating inventory - Build engagement with followers to encourage sharing of content and contest ideas to increase followers count - Monitor social media platforms and endorse future content and media spend by identifying top-performing posts to note potential trends and consumer insights

Ensured excellent customer service by addressing customer concerns, demonstrating a positive attitude and resolving problems on the spot - Processed shipment and replenished merchandise to ensure all is represented on the floor - Completed special projects as assigned by management

- Conducted administrative tasks to assist employees' time clock attendance, sick leave, paid time off, - Counted and deposited large amounts of cash daily; records transactions of profit made - Processed employees' tip percentage through Excel spreadsheet and data recording - Uploaded large amounts of grocer vendor invoices on CTUIT vendor website