Priscilla Tran: E-Commerce Specialist in Los Angeles, CA
Priscilla Tran
E-Commerce Specialist
Los Angeles | United States
Skills
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Interests
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Industries
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Summary
Activity
Projects
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Work experience
Hayden Girls
E-Commerce Specialist | 06/2018 - Current
- Maintain and monitor logistics and analytics for two separate clothing brands, Hayden Girls and Sophie & Hailee
- Conduct weekly reports to management regarding gross sales, total sales, and net sales
- Create a marketing calendar regarding promotions, discounts, and branding on a quarterly basis
- Oversee online orders and process returns or exchanges from Shopify
- Act as customer support and respond to inquiries and issues through via email and social media
- Resolve post-order issues such as returns, replacements, delivery status, and back-orders
- Upload product listings which consists of adding all photos product descriptions, barcodes, and SKUs
- Update the website on the back end such as creating new collections and consolidating inventory
- Build engagement with followers to encourage sharing of content and contest ideas to increase
followers count
- Monitor social media platforms and endorse future content and media spend by identifying
top-performing posts to note potential trends and consumer insights
Uniqlo
Sales Associate | 04/2018 - 06/2018
Ensured excellent customer service by addressing customer concerns, demonstrating a positive
attitude and resolving problems on the spot
- Processed shipment and replenished merchandise to ensure all is represented on the floor
- Completed special projects as assigned by management
Din Tai Fung Restaurant, The Americana at Brand
Office Assistant | 02/2018 - 03/2018
- Conducted administrative tasks to assist employees' time clock attendance, sick leave, paid time off,
- Counted and deposited large amounts of cash daily; records transactions of profit made
- Processed employees' tip percentage through Excel spreadsheet and data recording
- Uploaded large amounts of grocer vendor invoices on CTUIT vendor website
Education history
California State Polytechnic University
Bachelor of Science
Connections
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