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Rachel Garcia: CLIENT SUPPORT SUPERVISOR

Rachel Garcia

CLIENT SUPPORT SUPERVISOR
United States
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Summary
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Work experience
Image Vector Solutions

Vector Solutions

CLIENT SUPPORT SUPERVISOR | 03/2019 - Current

Directly responsible for Client Support Team members which provide system support and administration, onboarding of new clients, system implementations, training, troubleshooting client reported software issues. Oversight of new features or services communication and course content support. Ensure all requests are properly documented, managed, and communicated with client.
Image Exam One, Quest Diagnostics

Exam One, Quest Diagnostics

SPECIALTY COLLECTIONS & EVENTS SUPERVISOR | 07/2018 - 03/2019

Managed Specialty Collections and Health Events department. Provided leadership and guidance to all direct reports. Managed service delivery of all specialty collections and health event accounts. Performed all needed hiring, training management and development for cross functional department of over 25 employees. Focused on reducing cost and optimizing operational performance. Ensured all performance KPIs were met and prepared all needed reports to ensure resources were properly allocated.
Image Exam One, Quest Diagnostics

Exam One, Quest Diagnostics

CLIENT SERVICES SUPERVISOR | 11/2013 - 07/2018

Provided leadership and guidance for all direct and indirect staff and management. Performed hiring, training management and development of all employees in department. Managed service delivery of the Group, Home Office, and Brokerage teams. Improved performance and lowered costs by gathering relevant data and produced operational metrics, worked with department managers to develop improved operational processes and workflows. Handled customer relationships and resolved any escalated issues. Coordinated and managed the onboarding of new customers and set up the proper operations for each new customer. 619-277-9578 rachelgar@icloud.com San Diego, Ca 92120 linkedin.com/ragarcia1
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1501 Lincoln Blvd.#1014 Venice, CA. 90291