Shannon Walker: Sales Support | Customer Service in Dana Point, CA
Shannon Walker
Sales Support | Customer Service
Dana Point | United States
Skills
No information
Interests
Music
Surfing
Hiking
Industries
Fashion
Summary
Activity
Projects
No information
Work experience
Stokehouse Unlimited | Vissla, Sisstrevolution & Amuse Society
Sales Support | Customer Service | 11/2022 - Current
-Allocation and shipping
-Coordinates with production and sales team to ensure timely delivery of goods.
-Account management
-Inventory movement and control
Madaluxe
Customer Service Coordinator | 02/2021 - 07/2022
-Proficient in Salesforce Service cloud
-Initiated new customer service processes and procedures to ensure
customer satisfaction
-Create copy and customer service scripts
-Coordinated changes on ecommerce site to provide a better user
experience
-Initiated VIP rewards outreach to encourage repeat business through
relationships building
-Onboarded and trained new CS agents
Richer Poorer
Sales and Wholesale Marketing Coordinator | 04/2019 - 03/2020
-Streamlined and managed CRM platform for sales team to ensure
workflow ease across departments
-Functioned as cross department liaison between product, sales and
marketing teams
-Formalized outreach messaging and cadence to ensure clients were
abreast of new product launches
-Organized and executed all trade show preparation, planning and post
show follow up including creating and implementing a system for
determining future budget spend.
Z Supply LLC
Sales Coordinator | 08/2017 - 11/2018
-Organized and coordinated with sales, design, production, marketing, and customer service teams to ensure all aspects of orders, sales, and plans were met.
-Drove all correspondence between key accounts and internal teams to ensure the client's needs were met in a timely manner. Including product shipments, new product roll-outs, pricing changes, etc.
Z Supply LLC
Head of Ecommerce Customer Service | 08/2017 - 06/2018
- Managed operations of all brands under Z Supply for ecommerce sites
-Created and implemented customer service procedures
-Spearheaded working internally with UI team to ensure ecommerce site
allowed for better customer experience
-Worked with marketing on the execution of promotions and email blasts
Education history
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Connections
Companies (0)
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