Shweta Nema: in Irvine, CA

Type: Tech. Support and Maintenance Platform: Window 2007, Window XP Software: Client Propriety, SAP Client 400,500 and SAP HR. Role: Team Member Software: Remedy-8.0 In TML(Tata Motors Ltd)- Log a ticket in remedy by email, troubleshoot and co-ordinate with client and respective team for their resolution. Follow-up with support team for pending incidents/requests, if required, escalates and resolving the issues. Responsibilities: • Windows AD Password and RSA Secure ID Management. • Active Directory-updating of user profile and reset of password. • Experience in application support i.e. web or client-based applications. • Experience in troubleshooting messaging technologies i.e. Outlook related issue. • Experienced to work on MS Exchange, BMC Remedy and Lotus notes. • Experience in troubleshooting Microsoft Applications i.e. MS Office, Internet Explorer • Local and network printer configuration. • User profile configuration in outlook and handling outlook related issue. • Installation of all standard software. • Experience in remote desktop support. • Troubleshooting and issue resolution with detail documentation. • Taking follow up with support team till resolution of issues within SLA. • Preparing daily, weekly, and Monthly reports. • Installing software in client machines through SCCM tool. • Strong experienced of the client interaction. • Incident management, Sending SMS to Stakeholders in the time of Major outages. • Level 1 trouble shooting done for TML intranet application. • SAP request form scanning & saving to central repository file server. • Creating users SAP HR Portal ID which is used by users to view their profile. • SAP request form scanning & saving to central repository file server. • SAP ID unlocking and resetting in SAP 400/500/600 client. • Maintain User SAP HR data in SAP application and inform to user, respectively.

MA, USA. Duration: May 2007 to April 2009 In CCA (Change Control Automation) - CLARiiON I have to approve or reject the technical up gradations on the array after checking all the details and configurations which involved all the OS Responsibilities: 1. Supporting all FC Series, CX Series CX-3 Series. 2. Requirements and Analysis: Giving Suggestions to Field Engineer for compatibility queries. 3. Interacting with the client on various forums to discuss the status of the project, clarify any queries regarding the functionality etc. 4. Providing approvals for array installation, core-software upgrades, and de- installation. Other Major activities on the Floor: ? Guide and coach new Agents on the floor for the CCA Process. ? Monitor calls of New and matured Agent's for Feedback and generate reports. Handle and Monitor Call Queue when required. ? Queue Monitoring for L1 Project

Project: EMC CCA (Change Control Automation) Type: Tech. Support Platform: SAN and Related Software: Client Propriety Role: Team Member Project 1: EMC Change Control Automation (Centera) Employer: Patni Computer Systems Ltd Type: Support, Maintenance. Platform: Windows 2000/2003/XP Software: EMC Proprietary Software (Omega, CPG, CCA-5 and Online IP Subnet Calculator)