Steve Rawlings: Business Account Executive in OCEANSIDE, CA

•Provide consultation services to business leaders to leverage mobile solutions that contribute to increased productivity, reduced operating expenses, and broadened competitive advantage •Analyze organizational needs and implement solutions related to Machine-to-Machine (M2M), Fleet Management, Asset Management, Workforce Mobility, Paperless Strategies, Interactive Digital Signage, and Mobile Point-of-Sale (POS) solutions •Continuously update knowledge of mobile solutions, industry trends, and the competitive dynamics of the marketplace •Meet and exceed monthly sales objectives by acquiring and retaining business accounts •Generate new business in assigned territories through prospecting, networking, and generating leads and referrals •Identify customer needs and utilize solution-based selling techniques to fully demonstrate the value of products and services •Negotiate deals that are advantageous for the customer and the company •Work closely with support staff to resolve complex customer issues, including billing and equipment issues •Maintain and grow existing customer base, and manage churn, by providing an outstanding customer experience •Fully utilize all sales force automation, funnel management, and prospecting tools •Responsible for completing contracts and report-generation •Use project management skills to coordinate the work of support personnel to execute solution deployments.

•13 years of wireless experience at Verizon including positions in business sales, retail sales management, technical support management, and project management •Networking and prospecting small to mid-sized businesses to sell wireless voice and data services and contribute to increased revenue and customer growth •Met and exceeded monthly sales quota objectives by acquiring and retaining business accounts •Generated new business in assigned territories through prospecting, cold calling, networking, and generating leads and referrals •Identified customer needs and utilized solution-based selling techniques to fully demonstrate the value of products and services •Worked closely with support staff to resolve complex customer issues, including billing and equipment issues •Maintained and grew existing customer base and managed churn •Continuously updated knowledge of wireless products, services, industry trends, and the competitive dynamics of the marketplace •Explained technology and device capabilities to prospective and existing customers •Worked with IT managers at San Diego businesses to consult on wireless data technology •Renewed contracts on existing customer accounts to improve customer satisfaction and reduce customer churn •Used project management skills to coordinate the work of support personnel to execute equipment deployments •Led, motivated, and managed teams of up to 16 sales and customer service representatives, as well as assistant managers, to meet or exceed monthly sales goals, adhere to company practices and procedures, and create a positive experience for existing and prospective customers •Conducted analysis to successfully develop, plan, and implement retail sales programs that maximized sales of voice services, data services, and equipment. •Used sales skills and customer service experience to effectively train and coach employees in providing value-added service to wireless customers