Steven Hurley: Inbound Sales Agent in Costa Mesa, CA

Identified business and fashion trends to forecast increases in business sales. Recommended sources for new products and new retail vendors to expand and maintain business relationships. Participated in trade shows and vendor demos to analyze products and make final recommendations with the Buyer.

Handled and pursued both inbound and outbound calls, translating warm customer leads into sales. Utilized strong selling and influencing skills to exceed revenue targets, retention, accuracy, and customer experience goals. Consistently gave superb customer service, providing requested information and diffusing complaints. Developed and grew relationships with both new and existing customers to expand client base.

Ensure effective merchandise of products and displays to optimize sales and profitability. Resolve customer concerns through utilization of Oakley product knowledge and services. Process customer transactions and manage store funds. Engage in sales campaigns, offer excellent customer service in interactions.

Assisted customers in purchase process Reported and carried out tasks given by managers Maintained and recovered merchandise on sales floor

Carried out duties delegated from multiple managers Provided excellent and consistent customer service Worked multiple venues consisting of cleaning, preparing, and serving food around dining facility

• Established new B2B accounts by initiating client relationships and generating sales leads • Utilized product knowledge to understand and manage client’s specific needs • Facilitated communication between clients and project coordinator to maintain and expand client base

Demonstrated to groups of 5-10 the basics of snowboarding Provided individual attention to customers. Reported to supervisor with any customer concerns or questions.