Taylor West: Digital Marketing Coordinator in Costa Mesa, California

● Owned the scheduling process by coordinating interviews across varying teams, calendars, and time zones. ● Implemented scheduling tracker and designed communication system for recruiters to ensure full visibility. ● Consciously communicated with candidates and clients to ensure all parties were on the same page.

● Participated in Recruiting rotation and assisted the team with sourcing and qualifying on-brand candidates. ● Earned #1 Customer Experience Member title by identifying customer needs and presenting solutions. ● Led a deep and comprehensive Competitor Analysis in efforts to improve overall Marketing and Sales processes. ● Designed and delivered consultative selling training to the entire Member Experience team. ● Maintained and updated CRM to track and follow the most qualified leads for outbound engagement. ● Planned and managed the execution and delivery of targeted B2C email campaigns to prospective customers.

● Sourced and grew existing business by partnering with strategic points of contact. ● Created long-term cross-functional business plans for creative & marketing talent acquisition staffing solutions. ● Deep research & persistent outreach (cold calls, emails, LinkedIn) to key decision-makers hiring top talent. ● Led two Culture Club & D&I committees - Internal Training and LGBTQ+ ERG.

• Handled and improved on all communication, input, and management for Group Sales, Free Independent Travelers, and Online Travel Agency reservations. • Analyze contracted pricing against individual, group, and wholesale commitments. • Daily communication with guests, booking, agents, and sales accounts to ensure the best guest experience. • Managed online booking systems in partnership with accounts to ensure reservation accuracy and customer satisfaction.

Enhanced ability to anticipate customers' needs and offer the appropriate products/services on a case-by-case basis. Handled all calls, emails, chats, guest inquiries, and escalations.