Thomas Lee: IT Manager in West Hollywood, CA
Thomas Lee
IT Manager
West Hollywood | United States
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Summary
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Work experience
Corp IT
IT Manager | 04/2019 - Current
- "On our list of best places to work in 2019" - Built in LA
§ Implement IT strategy, architecture, and operational priorities across three offices globally.
§ Manage IT Helpdesk, providing end-user support across macOS (our primary OS), iOS, and Windows
environments.
§ Mentor, lead, and coach pre and new team members.
§ Design annual/quarterly project roadmaps with OKRs/KPIs and implement them from concept to deployment.
§ Drive decision-making and strategic planning around future enterprise cloud-first software installations.
§ Directly manage/own existing cloud platforms (AD, Onelogin, G Suite, Slack, Zendesk, Jamf, Dropbox, Zoom, Adobe, etc.) including vendor relationships and budgets.
§ Data-driven by defining and monitoring SLAs/OLAs and Trend Analysis.
§ Global IT budget planning and hardware/software procurement for AOP.
§ LAN and Meraki WiFi network implementation/administration.
§ Office IT build-outs in partnership with WPS (Work Place Solutions Team)
§ Manage and oversee business applications (HRIS, ERP, CRM, Payroll) and provide solutions for
employee Onboarding/Offboarding.
§ Oversee A/V, video-conferencing, and various communication technologies such as company All Hands
(30+ Zoom conference rooms globally)
§ Meet with other teams, build relationships, understand workflows, and offer solutions with new or existing
tools.
App Annie
Global Staff IT Engineer | 10/2016 - 03/2019
- "Forbes Top Cloud 100 2016" - Forbes 2016
§ Lead all IT operations across our global offices.
§ Manage and mentor multi-tiered IT Engineers onsite and remotely.
§ Design annual/quarterly project roadmaps with OKRs/KPIs and implement from concept to deployment.
§ Implement and maintain 200+ SaaS integrations and Cloud account management.
§ Data driven by defining and monitoring SLAs/OLAs and Trend Analysis.
§ Global IT budget planning and hardware/software procurement for North America.
§ LAN and Meraki WiFi network administration.
§ Cross-functional collaboration with all teams to provide better global support and find solutions for
complex tech problems.
§ Manage and oversee business applications (HRIS, ERP, CRM, Payroll) and provide solutions for
employee Onboarding/Offboarding.
§ Oversee A/V, video-conferencing, and various communication technologies.
§ Server and Systems administration for North America.
§ Stakeholder Management.
§ Vendor relationship Management.
GMR Marketing
Sr. IT Administrator | 12/2015 - 10/2016
"Best in Sports Event and Experimental Marketing" - SBA2015
§ Headed up policy-making and decision-making in all aspects of technology for an ad agency with up to 9
nationwide locations and over 500 employees.
§ Negotiated with vendors yearly to decrease company costs while continuing to build and manage vendor
relationships.
§ Managed the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems,
including servers, computers, operating systems, hardware, software, and peripherals.
§ Maintained IT governance and compliance with SOX IT audit controls.
§ Served as liaison between IT and various other departments (Creative, Finance, Broadcast, Interactive, Media, and Post-Production) on a daily basis.
§ Created and implemented backup solutions and disaster recovery plans.
§ Benchmarked, analyzed, and recommended improvements and growth of IT infrastructure and IT systems.
Technical Expertise:
§ Network administration and in-depth understanding of network protocols and applications
(LAN/WAN/IP/DNS/802.11/802.1X/VPN, Meraki, Cisco)
§ Onelogin, SSO, SAML, 200+ SaaS platforms (O365, G-Suite, CreativeCloud, Slack, Twillio, Envoy)
§ A/V, conferencing and VoIP technology (Zoom, Lifesize, Shoretel, Cisco, Skype-for-Business, Hangouts)
§ Desktop/mobile infrastructure (JAMF/Casper Suite, Win 7-10, OSX 10.1-10.14, MDM, EMM, iOS 1-12)
§ Atlassian Suite (JIRA, Confluence, HipChat, Trello)
§ Business Applications (ERP, HRIS, CRM, Payroll): NetSuite, Oracle, Workday, BambooHR, Reflektive,
Salesforce, ADP (on-prem/cloud)
§ Windows Server 2003-2016, Exchange, Active Directory, LDAP, Open Directory
§ Dedicated network storage (VMware, NetApp, Nutanix, PROMISE, NAS, X-RAID, ProLiant, NetApp)
§ Device Encryption and Data Loss Prevention (FileVault, BitLocker, NetVault, CrashPlan, PGP)
§ Collaboration, workflow, Project Mgmt (Asana, Workfront, Teamwork, ActiveCollab, ProofHQ, Basecamp)
Education history
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