Timothy Dorcas: Managed Services Lead in Dana Point, CA
Timothy Dorcas
Managed Services Lead
Dana Point | United States
Skills
No information
Interests
Woodworking
Photography
Industries
Fashion
Moto & Powersports
Music
Health & Fitness
Summary
Activity
Projects
No information
Work experience
Nirico
Managed Services Lead | 09/2014 - Current
Manage and assist day to day IT operations for such clients as United Way of Calgary, Ironline Compression, Three Point Energy, Western Electrical, and Compass Compression
Rebuilt all Operational Support Material used by the Service Delivery Team
Helping to incorporate ITIL based practices (Service Delivery, Incident Mgmt, Problem Mgmt)
Overseeing the migration of Ironline’s primary infrastructure to Cloud Infrastructure
Working with United Way to create and implement a Disaster Recovery Solution
Senior escalation point for IS team.
McElhanney Land Surveys
Senior Systems Administrator | 05/2013 - 05/2014
Manage and maintain upwards of 130 servers located in 8 locations
Design and Implement Active Directory Domain Migration
Maintained Office365 Hybrid Environment for Exchange.
Senior escalation point for IS team.
Long View Systems
Shared Services Lead | 12/2005 - 05/2013
Manage Infrastructure and Toolsets for Shared Services
Achieve 90% of roadmap based on 45 major projects for 2012
Optimized both Nimsoft and N-able Monitoring Toolsets
Automated NOC tasks that saved over 1500 hours during calendar year
Innovated new systems that achieved 500% performance improvement while costing 1/5 of the standard price point.
Designed, managed, and implemented $1M Desktop Obsolesce Project for WestJet
Helped implement new Governance model to improve Service Delivery and create metrics to define our Service levels
Designed ITIL based solutions to improve efficiencies around Incident, Problem, and Change Management.
Created KPI’s to define IT service success criteria for clients to help them demonstrate IT performance to the business
Responsible for a managing a team of 30 consultants working at 15 different sites
Helped implement new Governance model to improve Service Delivery and create metrics to define our Service levels
Education history
Brown University
Computer Science | 1986 - 1990
Connections
Companies (0)
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