Tyson Metiver: Customer Service, US Wholesale in Portland, OR

• Deliver best in industry service to Icebreaker’s wholesale partners and ensure our sales team has the support they need to deliver on budgeted revenue and profit • Provide efficient, accurate, and timely sales order management • Support the sales and marketing teams to implement global and local marketing programs • Maintain stock integrity by accurately processing orders, returns, and adjustments • Extensive use of our order management system, A/X, and our B2B sales tool, iVendix • Generate weekly emails to all our wholesale accounts, successfully increasing in-season sales • Support the finance and sales teams by auditing and ensuring that accounts receive correct dis- counts and payment terms • Identify areas where inefficiencies exist; create and conclude projects to streamline our processes

• Gave each and every customer a positive and memorable five-star experience • Maintained files, promoted growth of new members, and created weekly emails for our run club • Contributed 15% of total store sales during financial year • Independently logged and managed distribution of damaged goods and warranty returns