Wendy Bender: CALL CENTER MANAGER in IRVINE, CA

• Assisted with the development and set-up of a new call center. • Implement policies, goals, and objectives to achieve business targets. • Lead the procedure of selecting, training, and evaluating employees or applicants. • Review financial reports and other performance data to implement strategies for revenue growth. • Incorporate effective customer service skills to resolve customer queries and concerns via phone, online, and email. • Lead the project team through the various phases of implementation to include Define, Discover, Design, Develop, Deploy and Deliver components. • Train and supervise employees to abide by the operational standards to provide optimal service standards. • Work in active collaboration and communication with the Sharp Business Go to Connect to manage the phone queue. • Implement an analytical and practical approach to provide exemplary customer service by being prompt to the concerns and queries of the customers. • Design and implement overall recruiting strategy through effectively documenting job requirements and objectives. • Conduct interviews by implementing diversified and reliable recruiting and selection tools to filter candidates. • Ensure timely and accurate completion of paperwork for new hires.