Wilson Ramos: Relationship Banker Manager on Duty in Rancho Cucamonga, CA

• Ensured long term relationships with customers by providing outstanding service as well as developing long term financial goals and precise execution of prescribed action plans • Analyzed the branch profit and loss to develop strategies aimed at expanding relationships that resulted in an annual overall growth of 5.8% • Attained substantial growth in balances through sales, marketing, promotion and referral of products utilizing a proactive and discipline approach • Systematic analysis of personal and business portfolios and the proactive engagement of applicable partners to ensure customer needs are met • Extensive assessment of personal and business financials to determine lending eligibility • Co-managed the recruitment, supervision, and continuous mentoring of bank professionals • Conducted monthly and quarterly operation audits

• Participated in various incentive programs and contest designed to support achievement of production goals • Identified prospective customers using leads generating methods and performing an average of 15 cold calls per day • Recommended and helped customers select appropriate phone plans and services