Andres Muschett: Warehouse Associate in Costa Mesa, CA

● Responsible for overseeing package transit, deliveries and customer refunds ● Worked to reduce the backlog of trouble tickets through investigations relating to lost/stolen packages, short/over shipments, damaged packages, return issues and other discrepancies ● Intermediated between warehouse personnel, original equipment manufacturers, customer service representatives, corporate billing (indirect retail stores), other related departments and couriers ● Contacted warehouse personnel to perform weight tests, cancellations, and other requests ● Refunded customers through online POS systems and approved indirect retail store credit for agents ● Provided system feedback to Verizon's IT department to improve overall performance

● Adequately prepared eyewear products for shipping and facilitated the smooth operation of a warehouse ● Pulled, packaged and shipped eyewear products to domestic and international retailers ● Measured and bent bifocal frames to customer specifications using lens heating technology and other tools ● Periodically worked in the Returns department to assist with reviewing item warranties, account refunds and other clerical duties

Logistics Services Department at Verizon Corporate Headquarters • Intermediary between Direct Fulfillment, warehouse personnel, original equipment manufacturers (OEMs) and couriers • Trouble ticketing systems • POS systems • Data entry