Jonathan Blua: Director, Operations in Long Beach, CA

Partner across all departments to identify technical impacts and help design, develop, enhance and maintain solutions to improve efficiency; identify opportunities for cost savings and growth; expand interdepartmental knowledge and understanding; lead platform integrations.

Led development, enhancement, and integration of enterprise OMS and WMS partner; host stakeholder meetings; define OMS and WMS roadmaps; lead new feature R&D; workflows and wireframes; define project details and user stories to guide development.

Managed strategy and operations for multiple fashion brands. Developed partner relationships; customer acquisition and retention; strategy creation and execution; partner and platform technology development; partner and platform UX/UI development; managed third-party vendor evaluations; integration and documentation; department training; process documentation.

Owned strategy and operations for multiple brands. Developing partner relationships; customer acquisition and retention; strategy creation and execution; partner technology development; partner and platform UX/UI development; site-wide redesigns.

Developed, implemented and managed new software, policies, and processes to improve efficiency and accountability of daily internal and partner operations; logistics management; company project management.

Developed, aggregated, and distributed all Call Center data analysis reports and daily KPIs used to support 30 plus brands across multiple verticals, ecommerce inbound calls.