Ashley Valentine: RETAIL SALES LEADER in North Hollywood, CA

Direct store sales, customer service, sales and new hire training, and staff work assignments in collaboration with management team, along with conducting quality assurance and motivating teammates to provide impeccable customer service, resolve issues quickly, and adhere to company policies. Maintained security of store personnel and assets and assisted with receiving and processing inventory. Key Accomplishments: • Established B2B relations by executing a tourism incentive program that increased store revenue by $40k in 6 months. • Collaborated with other store leaders to increase community involvement through mission-oriented store events. • Implemented strategic social media marketing strategy, resulting in additional brand recognition.

DURABLE MEDICAL EQUIPMENT COORDINATOR Administered all aspects of the durable medical equipment program, ensuring profitability, tracking asset inventory, acquiring documentation, and processing billing. Thoroughly completed reporting, records, and procedures for proper use of medical equipment. Created an operations manual and trained all new staff. Key Accomplishments: • Established a direct from vendor purchase process that saved the organization more than $100k. • Built patient relationships, educating them on the use and expected outcomes of their new equipment, insurance plan provisions, and personal financial responsibility. • Maintained strong communication and relationships with other members of the care team, including external case managers, payers, suppliers, and physicians, in order to provide the best care for each patient.

CLINICAL EDUCATION COORDINATOR/VISITING INSTRUCTOR Executed the clinical education program, consisting of recruiting/selecting participants and clinical sites, maintaining student documentation, tracking students' program progress, and recruiting, appointing, and training clinical instructors. Conducted logistics for clinical training workshops. Developed content for and instructed clinical courses. Key Accomplishments: • Led the instructor team and liased between students' didactic and practical experiences. • Evaluated the efficiency and effectiveness of the clinical education program and student outcomes.