Casey Selby: in San Diego, CA

• Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. Excel in asking probing questions and researching, analyzing and rectifying problems. • Assessing, remotely installing software, diagnosing problems, and providing preventative solutions for users • Create help desk documentation with step by step instructions on problem resolving techniques • Competent in use of LabTech Remote Management and ConnectWise • 4Med HIPAA Certified • Assisted with migration of users to Office 365 • Installphone systems – Star2Star Communications • Worked with end users and providing Tier 1 and Tier 2 support

• Purchase and manage inventory • Customer service/sales • Manage social media accounts • Experience with Quickbooks and Quickbooks Point of Sale • Clerical duties (data entry, filing, etc.) • Order processing