Dylan Jones: in Tustin, CA
Dylan Jones
Tustin | United States
Skills
No information
Industries
Bike
Fashion
Lifestyle
Outdoor
Streetwear
Health & Fitness
Summary
Activity
Projects
No information
Work experience
Ethika, Inc.
Client Services Director | 04/2021 - 06/2023
> Improved agent productivity by 15% within my first 6 months by streamlining workflows.
> Brought BBB Rating up from a “D” to “B” within 2 months.
> Increased average CSAT rating by 7%.
> Lead the implementation of department processes. Ex: AI support agent.
> Managed a team of 5-15 support agents in effectively resolving customer inquiries.
> Provided detailed reporting of CSR metrics and sales impact.
HQA Wire Products
Client Relations | 11/2019 - 04/2021
> Gained the top grossing client in the highest margin market segment in company history within my first 3 months.
> Created and executed creative sales plans to increase revenue with current clients and reach new customers.
> Cultivated and managed a portfolio of 25+ key accounts, resulting in a 12% increase in client retention.
> Fostered client relationships and ensured their needs were exceeded.
> Assist in maintaining inventory levels and coordinating production workflow.
Kazoni Construction
Project Foreman | 10/2018 - 11/2019
> Scheduling of subcontractors according to project timeframes.
> Conducting weekly safety meetings with subcontractors to conform with OSHA standards.
> Supervise progress on projects starting with prints/specs all the way to closeout packages and tenant occupancy.
> Documentation of daily work progress including detailed written reports and progress photos.
> Attending job walks for projects to be bid; gathering of information and building relationships with potential future clients.
> Effectively executed schedules on multiple projects to ensure timelines were met and completed according to the budget.
> Successfully brought five tenant improvement projects, in both the private and public sectors, to completion within 3 months.
> Managed constructions projects with budgets ranging from $100k-$800k.
Skinny Wimp Moving Co.
Branch Manager | 06/2018 - 10/2018
> Employee acquisition, training and management
> Maintaining fleet vehicles and coordinating moving crews
> Assisting branch owner in finances and marketing
> Working with crews on-the-job
Sherwin-Williams
Assistant Store Manager | 10/2016 - 06/2018
> Lead Generation – building relationships with current/potential customers
> Staff Management – delegation of tasks, organizing schedules, regulating safety rules
> Formulating creative plans for store sales to increase customer traffic
> Inventory Control – weekly cycle counts, product level maintenance/ordering
Target Coorporation
Team Leader | 07/2016 - 10/2016
> Maintain company branding of 2 high traffic sections of the store
> Assisting other team leads in their respective sections
> Collaborating with management team to maintain store sales
Kernel's Gourmet Popcorn & More
Assistant Manager | 11/2014 - 06/2016
> Oversight of merchant accounts and keeping regular customers in good standing
- Helped store have most successful year in its history
> Head of Customer Service management
> Social Media Coordinator – Grew company Facebook traffic by 50% in 6 months
lululemon athletica
Seasonal Educator | 10/2014 - 02/2015
Providing knowledgeable and in-depth education on lululemon apparel and goods while creating an organized, inviting, and energetic environment for customers to purchase products suited to the guests needs.
Common Grounds Coffee Shop
Barista | 08/2013 - 05/2014
Creating an energetic and comfortable environment for customers, students and faculty while preparing quality coffee and tea based drinks and food.
Education history
Biola University
Bachelors of Fine Arts | 2011 - 2014
Connections
Companies (0)
No information