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Elizabeth Greenbaum: Ecommerce Manager in Costa Mesa, CA

Elizabeth Greenbaum

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Ecommerce Manager
Costa Mesa | United States
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Fashion
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Surf
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Summary
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Work experience
Image Birdwell Beach Britches

Birdwell Beach Britches

Ecommerce Manager | 03/2023 - Current

I oversee Birdwell.com's daily operations, bolstering channel growth and refining the user experience. • Currently orchestrating the development and upkeep of new projects, including the conception of functional requirements, quality validation, and endorsing launches. •Spearheading the launch of new product additions, which includes copywriting and integrating them into the online catalog. •Consistently merchandising online product displays to align with shifting business needs. •Partnering with the executive team to drive site-based initiatives, such as sales efforts, promotional activities, and collaborative experiences. •Streamlining logistics, liaising between third-party logistics to cater to business needs. •Overseeing the customer success team and ensuring they are aligned with up-to-date information for front-facing customer service needs. •Key Achievements: Played a pivotal role in launching our Shopify 2.0 site. Led and implemented the launch of our secondhand resell site through Archive. Currently implementing a "try before you buy" program with TryNow.
Image Birdwell Beach Britches

Birdwell Beach Britches

Ecommerce Specialist | 05/2022 - 03/2023

• I managed daily website operations, which included product and inventory management, site merchandising, and site categorization. • I executed product content setup for all new product introductions promptly based on go-live dates, including product detail pages, product landing pages, category pages, and cart price rules. • I double-checked all products for accuracy and correctness, using NetSuite for any product or price adjustments. • I drove sales by using flows to upsell/cross-sell products and created collection-specific content to boost conversion. • I assisted the Director of Ecommerce in maintaining merchandising strategy, site conversion, customer experience, and marketing campaigns, keeping a close eye on sales and site performance daily. • I coordinated with the marketing team to fully understand all content, ensuring proper inventory and linking strategies to drive traffic back to our website. • I performed site sweeps to ensure the accuracy of product data and inventory availability. • I updated and maintained Trello boards related to product launches and site tasks. • I partnered with our Customer Service team to resolve any issues related to products, the website, or inventory. • I stayed current on e-commerce, email, and Shopify trends to ensure up-to-date knowledge.
Image Birdwell Beach Britches

Birdwell Beach Britches

Customer Service Supervisor | 05/2017 - 05/2022

My ultimate aim in that position was to hire and develop a team into a seamlessly functioning unit. Ensuring quality assurance of Zendesk tickets was vital, as was establishing appropriate KPI metrics within email, phone, and chat communications.
Image Ibotta

Ibotta

Senior Support Representative | 09/2015 - 02/2017

UNITED STATES Leadership Role in Customer Support: Lead a team of 140+ remote employees. Coordinate daily team activities. Set case and productivity goals. Handle supervisor-only requests. Monitor and maintain team morale. Supervisory Role: Act as a direct contact for a subset of employees. Work Experience Conduct bi-weekly meetings to discuss case statistics. Team strengths and areas for improvement. Employee growth and future objectives. Issue Tracking and Resolution: Identify and track trending team issues. Collaborate with Engineering, App Development, and Account Management teams for issue resolution. Special Projects Oversight: Lead a specialized team for content-related tasks: UPC Farming for content addition. UPC Moderation for content auditing. Shopify NetSuite Returnly Professional Professional Professional 3PL ZenDesk Trello Professional Professional Professional Tools Used Klayvio HotJar Loop Returns Professional Professional Professional Archive Yotpo Reviews Yotpo Loyalty Professional Professional Professional
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1501 Lincoln Blvd.#1014 Venice, CA. 90291