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Elizabeth Leavell: in Costa Mesa, CA

Elizabeth Leavell

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Costa Mesa | United States
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Fashion
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Health & Fitness
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Summary

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Work experience
Image Epicuren Discovery

Epicuren Discovery

Customer Service Rep, Regional Account Executive for Bay Area and Lead Phone Esthetician | 04/2009 - 04/2015

My job with Epicuren consists of being a wearer of many hats and customer service is my passion! My skills and duties included, but certainly weren't limited to: • Take orders via phone, fax or email; promoting products, educating spas and retail clients on product information and appropriate regimens based on individual situations. • Open, read, route, and distribute incoming emails and answering routine letters. • Ability to work with a busy phone system while handling both praise and complaints. • Created RMAs, call tags and received product back from clients. Requested refunds to clients if applicable. • Maintain general company calendar. • Maintained classroom; set up for classes and demos. • Member of test panel for new potential product and current reformulations. • Regional Account Executive for Bay Area-servicing current customers, while welcoming and growing new client accounts. Accomplishments: Encouraged and assisted in growth of Customer Service Department by requesting more job responsibility; created customer service manual and improved phone sales dramatically. Reduced linen cost overhead upon analysis of use.
Image Spa Gregories

Spa Gregories

Esthetician/ Front Desk | 12/2007 - 05/2012

• Providing clients with Quality services such as facials and waxing whereby utilizing products made by Epicuren, Arcona and B. Kamins. • Also continuing education provided by the Skincare Companies. • Recommending products for client home maintenance and keeping records of client needs and preferences and the services provided. • Staying abreast of latest industry trends, products, research, and treatments. • Accomplishment-highest product sales based on days worked
Image BID Systems/ Marina Accountancy

BID Systems/ Marina Accountancy

Administrative Assistant | 09/2006 - 05/2007

Marina Accountancy duties included: • Printing and Organizing Documents and Yearly questionnaires needed for tax interviews. • Scanning documents into paperless online filing system. • Meticulously maintaining client statuses, spreadsheets & database from beginning to end of IRS filing, per individual. • Answering phones, filing, greeting clients and submitting online tax filings. BID Systems Inc. duties included: • Receiving checks from various businesses into Quickbooks for City Business improvement • Generating and mailing past due notices • Filing any and all documents related to trusts for bookkeeping services • Dropping off business deposits to bank
Image Platinum Capital Group

Platinum Capital Group

Broker Approval | 01/2006 - 05/2006

• Reviewed applications received by mortgage brokers and approving or denying based on findings in such databases as MARI and state licensing statuses. • Working under General Council; preparing documents for various State Auditors to update Real Estate state licenses.
Image Finance America

Finance America

Broker Approval/ Reception | 12/2002 - 01/2006

• Reviewed applications received by mortgage brokers and approving or denying based on findings in such databases as MARI and state licensing statuses. **Finance America was a subsidy of Lehman Brothers, LLC
Image Original Levi's Store

Original Levi's Store

Customer Service Rep | 12/1999 - 01/2002

Retail sales and cashiering General stock Assisted in custom jeans program, offering clients jeans to their body type. Provided great customer service! Accomplishments: highest sales numbers among my team members
Education history
Image James Albert School of Cosmetology

James Albert School of Cosmetology

Esthetics | 2007 - 2007

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1501 Lincoln Blvd.#1014 Venice, CA. 90291