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Emily Dureault: Ecommerce Operations Manager, AMS region in Long Beach, CA

Emily Dureault

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Ecommerce Operations Manager, AMS region
Long Beach | United States
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Work experience
Image Boardriders Inc

Boardriders Inc

Ecommerce Operations Manager, AMS region | 11/2020 - Current

As an Ecommerce Operations Manager for the AMS region I am responsible for managing and overseeing a diverse portfolio of active sportswear brands which operate on cross-functional platforms and initiatives. My main primary goal is to ensure the day-to-day operational management across all ecommerce processes; systematically and physically while collaborating with ecommerce IT, customer experience, product, merchandising, CRM, inventory control and multiple 3PL warehouse teams on a daily basis. I am proficient in OMS and WMS platforms. Skills: Logistics Management Leadership Organization Skills Root Cause Analysis Employee Relations Microsoft Office Enterprise Resource Planning (ERP) Microsoft Excel Strong problem-solving skills Familiarity with leading ecommerce platforms Troubleshooting Skilled Multi-tasker Cost-Benefit Analysis
Image Brochu Walker

Brochu Walker

Ecommerce Customer Service and Operations Manager | 07/2016 - 11/2020

As an employee with a dual title I wore many hats and collaborated with all departments. Two of my main strengths are time management and multi-tasking. Below are some examples of my main job duties: • Managed a portfolio of 50+ long-term wholesale accounts. Met weekly with East and West coast sales reps to analyze sales needs and identify new business opportunities. • Accountable for overseeing and enhancing the customer service and overall experience for e-commerce operations. • Implemented a structured approach to oversee and coordinate physical warehouse operations on a day-to-day basis. • Coordinated with vendors and logistic teams to ensure overseas goods delivered on time. • Oversaw and maintained precise inventory levels through regular cycle counts and managed end-of-year inventory count.
Education history
Image California State University Long Beach

California State University Long Beach

Bachelor of Ars | 2005 - 2008

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1501 Lincoln Blvd.#1014 Venice, CA. 90291