Heather Englehart: in Los Angeles, CA
Heather Englehart
Los Angeles | United States
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Summary
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Projects
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Work experience
All Mankind
Retail Coordinator/Relationship Manager | 01/2020 - 04/2021
Ensured store displays are well merchandised to provide strong visual presentation by
ensuring 7FAM has premiere space within departments and stores
? Established and built strong relationships with in-store management as necessary
? Tracked business knowledge of door rankings within the retail chain year over year
? Provided ongoing product knowledge in the way of seminars, collateral, events to excite sales associates and customers
? Partnered with the Retail Manager, Account Executives, Sales Directors and key executives to provide competitive feedback to increase sales
American Luxury Department Store
Senior Client Relationship Manager | 01/2016 - 01/2020
Worked between customers and retail buyers to expedite orders and meet customer
demands
? Exceeded personal sales goals for 12 quarters in a row
? Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
? Capitalized on opportunities to enhance customer experiences and bring in repeat business
American Luxury Department Store
Denim Specialist | 06/2015 - 01/2016
? Consulted with customers on the latest styles and trends
? Communicated merchandise needs and issues to appropriate supervisors in a timely
fashion
? Trained new employees on company customer service policies and service level standards
? Developed empathetic client relationships and earned reputation for exceeding sales
goals
? Managed and maintained client book of 100+ accounts and weekly sales records
? Generated company growth for 3 consecutive years through market expansion and sales
H&M
Merchandising Manager | 05/2013 - 05/2015
Partnered with management team to increase sales, provide optimal customer service,
and develop visual merchandising initiatives
? Cultivated a talented team of departmental employees through outstanding mentoring, coaching and teaching skills
? Directed strategic and brand-appropriate marketing initiatives to improve presentation
and maximize sales
? Oversaw efficient receiving and inventory management to keep stock within optimal
levels
? Monitored and analyzed sales on a daily/weekly/monthly basis
Education history
California State University
Bachelor of Science
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