iliana castellano: Store & Community Manager in Truckee, CA

VISUAL MERCHANDISING o Increased exposure of interior displays by seasonal changes, business needs, and trends o Strategized with management top visual techniques to rise sales o Controlled window installments and in-store displays o Accountable for all social media reports INVENTORY LEAD o Monitored inventory levels o Delivered merchandise reviews daily o Responsible for shipping and receiving o Trained management and new hire on inventory control methods o Handled order requests for customer replacements, store warranties and supplies CUSTOMER SERVICE o Operated a Point of Sale cash system, processed payments, refunds, exchanges, and gift cards o Helped increase store sales goals on a monthly, quarterly, and yearly basis o Upheld strong product knowledge, customer and market dynamic o Completed proficient telephone and email etiquette rapports with management