Jackie Ayala: Operations Assistant in San Diego, CA

- Responsible for all outgoing orders for an emerging craft beer delivery service company. Ensure clients receive orders in proper condition and in a timely manner. - Inspect incoming merchandise to ensure it is up to quality standards. Perform inventory management and reporting to ensure accuracy. - Maintain the proper display of goods, ensuring they comply with brand standards.

- Led staffing of technical consultants for ServiceNow Service Management implementation projects, closely monitored costs and utilization while meeting client’s requirements. - Managed mentorship program to pair domestic and international technical consultants to build positive team relationships and improve customer satisfaction. - Successfully reduced travel costs by assigning local resources and enabled a 10% increase in resource utilization, resulting in higher profit margins and timely project completions. - Assisted Sales and Marketing by developing infographics related to internal company operations.

- Provided comprehensive administrative support to a mid-size import/export company specializing in plywood products. - Served as first point of contact for customers and vendors by phone and in-person. - Assisted the Accounting department with reviewing and processing customer and vendor invoices. - Established a process for the preparation and documentation of international shipments of plywood samples.

- Managed logistics operations for plywood import/export company, oversaw shipments including processing vendor contracts and invoices, proof of delivery, and resolutions of issues and discrepancies. - Developed and implemented new information tracking and reporting systems which allowed for real time tracking of all shipments and quicker resolution to shipping delays and issues. - Led audit of carrier invoices and additional fees. Disputed any unwarranted costs, saving the company over $20,000 annually.