Jackie Ayala: Operations Assistant in San Diego, CA
Jackie Ayala
Operations Assistant
San Diego | United States
Skills
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Interests
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Summary
Activity
Projects
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Work experience
Hopsy
Operations Assistant | 05/2017 - Current
- Responsible for all outgoing orders for an emerging craft beer delivery service company. Ensure clients receive orders in proper condition and in a timely manner.
- Inspect incoming merchandise to ensure it is up to quality standards. Perform inventory management and reporting to ensure accuracy.
- Maintain the proper display of goods, ensuring they comply with brand standards.
Fruition Partners, A DXC Technology Company
Resource Allocation Specialist | 06/2014 - 08/2016
- Led staffing of technical consultants for ServiceNow Service Management implementation projects, closely monitored costs and utilization while meeting client’s requirements.
- Managed mentorship program to pair domestic and international technical consultants to build positive team relationships and improve customer satisfaction.
- Successfully reduced travel costs by assigning local resources and enabled a 10% increase in resource utilization, resulting in higher profit margins and timely project completions.
- Assisted Sales and Marketing by developing infographics related to internal company operations.
Liberty Woods International
Administrative Assistant | 06/2009 - 08/2011
- Provided comprehensive administrative support to a mid-size import/export company specializing in plywood products.
- Served as first point of contact for customers and vendors by phone and in-person.
- Assisted the Accounting department with reviewing and processing customer and vendor invoices.
- Established a process for the preparation and documentation of international shipments of plywood samples.
Liberty Woods International
Operations Assistant | 08/2011 - 08/2011
- Managed logistics operations for plywood import/export company, oversaw shipments including processing vendor contracts and invoices, proof of delivery, and resolutions of issues and discrepancies.
- Developed and implemented new information tracking and reporting systems which allowed for real time tracking of all shipments and quicker resolution to shipping delays and issues.
- Led audit of carrier invoices and additional fees. Disputed any unwarranted costs, saving the company over $20,000 annually.
Education history
California State University, Dominguez Hills
Bachelor of Science | 2004 - 2009
University of California, San Diego
Professional Certificate | 2015 - 2016
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