Zumiez
Store Manager | 10/2011 - Current
Responsible for overall store operations of a $1.1M dollar store, including driving overall profit through recruiting, interviewing, and hiring employees, developing employees to sell, manage, and teach, and providing cyclical employee evaluations to drive progressive results.
Cut sales loss by over 40% by building a sales culture revolved around first class customer service and exceeding customer expectations.
Certified and trained staff on skateboard and snowboard product anatomy, selling and up-selling, and assembly.
Recognized by the company for record low inventory scores by cutting internal, external, and operational losses in half, and continuously maintained low inventory shrink percentages.
Previous to being a store manager, was ranked in the top 5% sales people in the company as an assistant manager.
Received a total of 5 promotions in the 6 year duration with the company starting from a seasonal sales associate to tenured store manager.
