Joseph Nicholson: US Workshop Manager

-Manage workshop staff and requests from marketing as well as customer service -Test inline items for continued product quality -Develop an expandable system for staff and organizational flow -Develop systems to easy workflow and accelerate customer cases and marketing needs

-Assisted in development of new bike models -Including testing new models for failures and ride quality -Worked closely with engineer to creat suspension kinematics that fit desired ride characteristics -Helped determine spec and desired price points -Responsibility for Alchemy demo program creation and management -Lead customer service and customer satisfaction for mountain-bike division -Ensured all orders were built and shipped promptly while maintaining a high quality level -Managed the Alchemy Factory Race Team

-Maintained rental fleet -Managed service department and staff -Placed and organized customer special orders -Maintained and facilitated new product arrivals

-Inside sales representative for Royal Racing, Urge Helmets and 7iDP -Assessed and choose amateur riders for the Amateur Program -Maintained dealer orders and relationships within territory -Grew sales 30% within territory