Karl Kloos: Director of Operations in San Juan Capistrano, CA

•Design, maintain, and execute a smoother operations department with detail oriented process implementation in a team approach that maximizes resources •Manage all supply chain activities with a staff of 30-50 employees including purchasing, inventory (30,000 active SKU’s), quality, and distribution of up to 3,000 orders fulfilled daily •Supporting the day-to-day facilities management and maintenance including leasing and management of seven satisfied subtenants, and overseeing all building safety practices •Facilitating building renovations including six major TI projects completed over 14 years •Overseeing world-class modern environments in 30,000sf of office and 60,000sf of warehouse in CA by keeping up with technological advancements in ergonomics, lighting, green initiatives and efficiency while having minimal impact on capital expenses •Developing and maintaining relationships with vendors over 14 years allows me to leverage costs and timing to get projects completed on ti

• Manage the day-to-day activities and duties for multiple warehouses, for materials personnel to perform receiving, shipping, inventory control, kitting and pulling of materials for work orders, material requisitions and customer requests. • Responsible for Logistics and coordinates activities for outgoing shipments to customers, in the US and OUS. • Responsible for the integrity of all materials transactions, cycle counting, physical to perpetual accuracy, annual physical inventory. • Maintains department procedures and work instructions to ensure compliance and pass audits. • Subject Matter expert in QAD ERP software for inventory, cycle counting, materials management.

•Established processes that improved customer satisfaction with the organization as lead supervisor to the technical support and customer service departments •Oversaw daily processes for all inbound and outbound logistics •Structured all inventory management including creating a new stock design to maximize limited space in the warehouse and improve department efficiency

•Prepared all international outbound logistics, 10 orders minimum daily, ensuring all BOL’s, SED and COO documents and certifications met customs requirements for export shipments •Supported the domestic team with hundreds of orders daily, small parcel and LTL •Assisted in manufacturing and assembling of finished goods and prepared for receiving to stockroom

•Supervised a staff of five employees to run the fulfillment department with an inventory of thousands of SKU’s and hundreds of orders daily domestic and international •Controlled and organized the entire inventory, placed orders for supplies, processed receipts of goods, as well as quality control of inbound finished goods •Aided the manufacturing department as needed in the formation of partially finished goods to be sent for stamping at a 3rd party vendor •Received and inspected vendor stamped pieces and worked with assembly to package the items into finished goods and prepare for shipment •Drove company truck for pickups of raw materials from suppliers as well as to 3rd party vendors for drop offs and pickups of company goods