Lainey Seaton: in Redondo Beach, CA
Lainey Seaton
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Redondo Beach | United States
Skills
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Interests
Yoga
Climbing
Hiking
Summary
Activity
Projects
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Work experience
Outspoken™
Client Services Manager | 08/2013 - 09/2014
Primary point of contact for clients during SMS/MMS campaign approval process
Successfully managed 2 large scale migrations, involving 30+ clients, and 200+ short codes
Acting as a liaison between clients and Campaign Management in order to provision short codes
Reviewing and editing campaigns as necessary to ensure carrier compliance
Tracking and resolving SMS and MMS campaign issues
Creating and sending client campaign progress reports
Staying up to date on all MMA, CTIA and carrier specific submission guidelines
After Dark/ The Porch Cafe
Operating Partner | 11/2012 - 07/2013
Drove business for a local late night eatery through creative and engaging content
Initiated exponential growth in the reach of the café’s facebook account
Managed all front-of-house operations
Worked with owner and chef to expand operations to include a daytime menu
Designed and managed culinary and aesthetic aspects of the menu for The Porch Cafe
Tempest Telecom Solutions
Marketing Assistant | 10/2012 - 04/2013
Developing and tracking creative email campaigns to drive business for sales representatives
Initiating and managing a social media presence on Twitter, Facebook and LinkedIn
Coordinating tradeshows
Working with a third-party development team to build and maintain an aesthetically pleasing and user-friendly website
Lynda.com
Account Services Representative | 06/2011 - 10/2012
Effectively communicating the lynda.com brand and tone to current and prospective clients
Drafting license agreements, vetting inbound phone leads for the academic sales staff, and facilitating implementations for new administrators
Providing high quality service and support for administrators and end users of the lynda.com academic solution
Identifying and implementing new processes to help streamline the academic sales process
Researching and identifying prospective clients as well as maintaining relationships with current clients
Best Buy
Digital Life Supervisor | 04/2010 - 06/2011
Area supervisor for team of 19 Sales Associates
Responsible for executing company sales initiatives
Responsible for finding and hiring high quality associates for the Digital Life department as well as Geek Squad
Developing, implementing, and overseeing training and development programs for my staff
Garnered a 4% year over year growth in total solution attachment- 2011
Best Buy
Digital Life Sales Associate | 04/2009 - 04/2010
Specialized in Computers, Cameras, MP3s and Car Audio
Created a personalized sales experience as a means to build lasting customer relationships with our clientele
Trained new employees in the various information systems used for sales, ordering and scheduling as well as providing training in the various sales and customer engagement models used by the company
Education history
University of California, Santa Barbara
Bachelor of Arts (B.A.) | 2007 - 2011
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