Lainey Seaton: in Redondo Beach, CA

Primary point of contact for clients during SMS/MMS campaign approval process Successfully managed 2 large scale migrations, involving 30+ clients, and 200+ short codes Acting as a liaison between clients and Campaign Management in order to provision short codes Reviewing and editing campaigns as necessary to ensure carrier compliance Tracking and resolving SMS and MMS campaign issues Creating and sending client campaign progress reports Staying up to date on all MMA, CTIA and carrier specific submission guidelines

Drove business for a local late night eatery through creative and engaging content Initiated exponential growth in the reach of the café’s facebook account Managed all front-of-house operations Worked with owner and chef to expand operations to include a daytime menu Designed and managed culinary and aesthetic aspects of the menu for The Porch Cafe

Developing and tracking creative email campaigns to drive business for sales representatives Initiating and managing a social media presence on Twitter, Facebook and LinkedIn Coordinating tradeshows Working with a third-party development team to build and maintain an aesthetically pleasing and user-friendly website

Effectively communicating the lynda.com brand and tone to current and prospective clients Drafting license agreements, vetting inbound phone leads for the academic sales staff, and facilitating implementations for new administrators Providing high quality service and support for administrators and end users of the lynda.com academic solution Identifying and implementing new processes to help streamline the academic sales process Researching and identifying prospective clients as well as maintaining relationships with current clients

Area supervisor for team of 19 Sales Associates Responsible for executing company sales initiatives Responsible for finding and hiring high quality associates for the Digital Life department as well as Geek Squad Developing, implementing, and overseeing training and development programs for my staff Garnered a 4% year over year growth in total solution attachment- 2011

Specialized in Computers, Cameras, MP3s and Car Audio Created a personalized sales experience as a means to build lasting customer relationships with our clientele Trained new employees in the various information systems used for sales, ordering and scheduling as well as providing training in the various sales and customer engagement models used by the company